India
1040 The palladium mall, near Yogi Chowk Surat, Gujarat 395010
London
75 Buckingham Palace Rd, London SW1W 0QU
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Terms of Service
Last Updated: 21 October 2026
1. Company Information
Company Name: AD Digital Info
Registration Number: 1977xxxx
London Office:
75 Buckingham Palace Rd,
London SW1W 0QU,
United Kingdom
India Office:
1040 The Palladium Mall, near Yogi Chowk,
Surat, Gujarat 395010, India
Email: support@addigitalinfo.com
Phone: UK +44 7823708767 / India +91 9924182348
Website: addigitalinfo.com
2. Introduction
These Terms of Service govern the provision of services by AD Digital Info to individuals, businesses, companies and organisations.
By approving a proposal, quotation, statement of work, order, invoice or commencing a project with AD Digital Info, you agree to these Terms of Service.
These Terms apply to our digital marketing, SEO, PPC, website development, e-commerce development, Shopify development, software development, mobile application development, CRM development, maintenance, consulting and related professional services.
Where a separate written agreement has been signed between AD Digital Info and the Client, that agreement will take precedence over these Terms to the extent of any inconsistency.
3. Services
AD Digital Info provides professional digital and technology services, including but not limited to:
Digital Marketing
Search Engine Optimisation (SEO)
Pay-Per-Click (PPC) Advertising
Social Media Marketing
Content Marketing
Email Marketing
Website Design
Website Development
WordPress Development
Shopify Development
E-commerce Development
WooCommerce Development
Magento Development
Mobile Application Development
CRM Development
Custom Software Development
Web Application Development
API Development and Integration
Conversion Rate Optimisation
Analytics and Reporting
Website Maintenance
Technical Support
Consulting Services
Other services agreed in writing with the Client.
4. Proposal and Scope of Work
Before starting a project, AD Digital Info may provide the Client with a proposal, quotation, scope of work or statement of work.
The applicable document may specify the Services, Deliverables, project requirements, estimated timelines, fees, payment schedule, revisions, Client responsibilities and other project-specific terms.
The Client is responsible for reviewing the proposal and notifying AD Digital Info of any questions or requested changes before approval.
Once approved, the agreed scope will form the basis of the Services.
5. Project Commencement
A project may commence after written approval of the proposal, acceptance of the quotation, signing of a service agreement, payment of the required deposit, payment of an agreed upfront fee or written confirmation from the Client to proceed.
AD Digital Info may decline to commence work until required approvals, information, access credentials or payments have been received.
6. Client Responsibilities
The Client agrees to cooperate reasonably with AD Digital Info and provide information, materials and access required to deliver the Services.
The Client is responsible for providing accurate project information, required content, images, videos, branding materials, website and platform access, timely feedback and approvals.
The Client is also responsible for obtaining all necessary licences and permissions for materials supplied to AD Digital Info.
The Client must ensure that all supplied information and materials are lawful and accurate.
The Client is responsible for making all payments by the agreed due dates.
If the Client fails to provide required information, access or approvals, project timelines may be extended.
7. Client Content
The Client retains responsibility for all content and materials supplied to AD Digital Info.
This may include text, images, videos, logos, trademarks, product information, customer information, databases, documents, software, website content and other intellectual property.
The Client confirms that it has the necessary rights and permissions to provide such materials to AD Digital Info.
The Client must not knowingly provide materials that infringe third-party rights or violate applicable laws.
8. Project Timelines
AD Digital Info will make reasonable efforts to meet estimated delivery dates provided in the applicable proposal or statement of work.
Unless expressly agreed in writing as a fixed deadline, project timelines are estimates.
Delivery may be delayed by Client delays, late feedback, delayed approvals, changes to requirements, missing information, third-party platform issues, hosting problems, technical issues outside our reasonable control or other circumstances beyond our control.
Where delays are caused by the Client, the delivery schedule may be adjusted accordingly.
9. Changes to Project Scope
The Client may request changes to the agreed scope.
Depending on the nature of the requested change, AD Digital Info may confirm that the change is included, treat the change as additional work, provide an additional quotation, adjust the project timeline or require written approval before commencing the additional work.
Additional pages, features, integrations, designs, functionality, revisions, platforms or technical requirements not included in the original scope may incur additional charges.
10. Revisions and Approvals
Where revisions are included in the applicable proposal, the number and type of revisions will be determined by that proposal.
A revision means a reasonable change to an existing Deliverable within the agreed scope.
A substantial change in requirements or a new concept may be treated as additional work.
The Client is responsible for reviewing Deliverables and providing timely approval or feedback.
Once a Deliverable has been approved, subsequent changes may incur additional fees.
11. Website Development Services
For website development projects, functionality will be based on the agreed scope.
Features not expressly included in the agreed scope may incur additional fees.
Client-provided content remains the Client's responsibility.
Third-party plugins, themes, APIs and integrations may have separate costs.
Website compatibility and performance may depend on hosting, browsers, devices and third-party infrastructure.
Ongoing website maintenance may be required after launch.
Unless specifically included in the proposal, domain registration, hosting, premium plugins, paid themes, software licences and recurring subscriptions are not included in development fees.
12. E-commerce and Shopify Services
For e-commerce projects, AD Digital Info may work with platforms such as Shopify, WooCommerce or other e-commerce technologies.
The Client remains responsible for product information, pricing, inventory, shipping rules, tax settings, refund policies, payment-provider accounts, legal notices, customer information and other business requirements.
AD Digital Info does not guarantee sales, revenue, conversion rates or profitability from an e-commerce website.
Third-party platform fees and subscription charges remain the Client's responsibility unless expressly included in the applicable agreement.
13. Software and Application Development
For software, web application or mobile application projects, functionality will be based on the agreed technical requirements.
Additional features or changes requested after approval may require additional development fees, additional testing or revised delivery timelines.
The Client is responsible for providing accurate business and technical requirements.
Where applicable, the Client is responsible for obtaining and maintaining developer accounts, app-store accounts, hosting accounts, domain names, API accounts and third-party subscriptions.
14. Digital Marketing Services
Digital marketing Services may include SEO, PPC, social media marketing, content marketing, email marketing, analytics and related activities.
Marketing performance may depend on factors outside AD Digital Info's control, including competition, market conditions, advertising budgets, search-engine algorithms, advertising-platform policies, website performance, Client products or services, pricing and customer demand.
We do not guarantee a particular level of traffic, leads, sales, revenue, rankings, conversions or return on investment unless expressly agreed in writing.
15. SEO Services
SEO results are affected by search-engine algorithms and other factors beyond our control.
AD Digital Info does not guarantee a specific search-engine ranking, particular amount of organic traffic, specific number of leads, specific number of sales or guaranteed return on investment.
SEO improvements may take time and results can fluctuate.
Search engines may change their ranking systems, policies or algorithms without notice.
16. PPC and Advertising Services
Where AD Digital Info manages paid advertising campaigns, advertising budgets and third-party advertising costs may be separate from our professional fees.
The Client is responsible for ensuring that its products, services, claims and advertising materials comply with applicable laws and advertising-platform policies.
Advertising platforms may reject advertisements, suspend accounts, change policies, change pricing, limit targeting or modify campaign functionality.
AD Digital Info cannot guarantee approval or continued availability of any advertising account or campaign.
17. Social Media Services
Social media Services may involve third-party platforms.
Social media platforms may change algorithms, features, advertising rules, account requirements, content policies, reach, pricing and availability.
AD Digital Info cannot guarantee specific follower numbers, engagement levels, reach, leads or sales.
18. Hosting, Domains and Third-Party Services
Where third-party services are required, the Client may need to purchase or maintain accounts with external providers.
Examples include domain registrars, hosting providers, Shopify, Google, Meta, Microsoft, payment processors, email providers, CRM systems, cloud platforms, API providers, plugin developers and software vendors.
Third-party services are subject to their own terms, pricing and policies.
Unless expressly stated otherwise, AD Digital Info is not responsible for third-party service outages, price changes, policy changes, account suspension or discontinuation.
19. Fees and Payment
Fees will be stated in the applicable proposal, quotation, invoice or agreement.
Payment terms may include upfront deposits, milestone payments, monthly retainers, recurring subscriptions, final payments or other agreed arrangements.
Invoices must be paid within the agreed payment period.
If payment is overdue, AD Digital Info may suspend work or Services until outstanding amounts are paid.
The Client may also be responsible for reasonable costs associated with overdue payments where permitted by applicable law and the applicable agreement.
20. Taxes
Fees may be subject to applicable taxes, including VAT, GST, sales tax or similar taxes depending on the Client, location, nature of the Services and applicable law.
Unless expressly stated otherwise, quoted fees should not be assumed to include taxes imposed by a relevant jurisdiction.
The Client is responsible for providing accurate billing and tax information where required.
21. Refunds and Cancellation
Refund and cancellation rights will depend on the applicable proposal, service agreement, stage of the project, Services already performed, third-party costs already incurred and mandatory rights under applicable law.
Payments for completed work, delivered Services or non-refundable third-party expenses may not be refundable where legally permitted.
Nothing in these Terms limits a statutory consumer right that cannot lawfully be excluded.
22. Intellectual Property
The Client retains ownership of intellectual property supplied by the Client.
AD Digital Info retains ownership of its pre-existing software, code libraries, frameworks, templates, processes, methodologies, tools, systems, techniques, know-how and reusable components.
Ownership and licensing of final project Deliverables will be governed by the applicable proposal, statement of work or agreement.
Where transfer of ownership is agreed, such transfer may be conditional upon full payment of all applicable fees.
Third-party materials remain subject to their respective licences.
23. Portfolio and Marketing Rights
Unless otherwise agreed in writing, AD Digital Info may identify completed Client projects in its portfolio or marketing materials.
This may include the Client business name, website URL, general description of the project, non-confidential screenshots or publicly available project information.
If the Client requires confidentiality or does not want its project used for portfolio purposes, this should be agreed in writing.
We will not intentionally publish confidential information as part of portfolio use.
24. Confidentiality
AD Digital Info and the Client may receive confidential information during a project.
Each party agrees to take reasonable steps to protect confidential information and use it only for legitimate business purposes connected with the relationship.
Confidential information may be disclosed where required by law, required by a court or regulatory authority, necessary for professional advisers, necessary for employees or contractors involved in the Services or otherwise permitted by the applicable agreement.
25. Data Protection
AD Digital Info may process personal information while providing Services.
Our handling of personal information is described in our Privacy Policy.
Depending on the circumstances, applicable laws may include UK GDPR, EU GDPR, UK data-protection legislation, Indian privacy laws, Australian privacy laws and applicable US privacy laws.
Where AD Digital Info processes personal data on behalf of the Client, the parties may enter into a separate Data Processing Agreement where required.
The Client is responsible for ensuring that information supplied to AD Digital Info can lawfully be processed.
26. Security
We take reasonable measures to protect systems and information used in connection with our Services.
However, no online system can be guaranteed to be completely secure.
The Client is responsible for maintaining appropriate security of its own accounts, passwords, devices and third-party services.
The Client should not provide unnecessary sensitive information to AD Digital Info.
27. Client Accounts and Credentials
Where access credentials are required for a project, the Client should provide them through reasonably secure methods.
The Client remains responsible for maintaining account ownership, keeping passwords secure, managing authorised users, maintaining access to third-party accounts and informing AD Digital Info if access permissions change.
We may use authorised access solely for the purpose of providing agreed Services.
28. Deliverables and Acceptance
The Client should review Deliverables within a reasonable period after delivery.
If the Client identifies a material issue within the agreed scope, AD Digital Info will make reasonable efforts to address the issue in accordance with the applicable agreement.
A Deliverable may be considered accepted where the Client expressly approves it, launches or publishes it, uses it commercially or does not raise a material issue within the agreed review period.
Specific acceptance procedures may be included in the applicable statement of work.
29. Maintenance and Support
Website, software and application maintenance may be provided separately from development.
Unless expressly included in the Service agreement, ongoing maintenance may not include security updates, plugin updates, server management, bug fixes caused by third-party updates, new features, content updates, hosting, domain renewal or third-party subscription fees.
Support response times, maintenance scope and service levels will be governed by the applicable agreement where applicable.
30. Warranties and Service Standards
AD Digital Info will provide Services with reasonable care and skill as required by applicable law.
Except where expressly agreed otherwise, we do not guarantee that a website will be completely error-free, software will operate without interruption, third-party platforms will remain compatible, search rankings will remain constant, marketing campaigns will achieve a specific result or business revenue will increase by a particular amount.
Nothing in these Terms excludes a legal warranty or consumer protection that cannot legally be excluded.
31. Limitation of Liability
To the maximum extent permitted by applicable law, AD Digital Info will not be liable for indirect, incidental, special, consequential or economic losses, including loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of anticipated savings, loss of data or business interruption.
Where legally permitted, AD Digital Info's total liability arising from a particular Service will be limited to the fees paid by the Client for that particular Service during the relevant contractual period.
These limitations do not apply to liability that cannot legally be excluded or limited.
Nothing in these Terms is intended to exclude liability for fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
32. Indemnification
To the extent permitted by applicable law, the Client agrees to indemnify AD Digital Info against reasonable claims, losses, liabilities and costs arising from materials supplied by the Client, unlawful activities by the Client, breach of these Terms, infringement resulting from Client-provided materials, violation of third-party platform policies or violation of applicable laws.
This clause applies only to the extent permitted by applicable law.
33. Suspension of Services
AD Digital Info may suspend Services where payments are overdue, the Client materially breaches these Terms, required information or access is not provided, continued work presents a security or legal risk, fraudulent or unlawful activity is suspected or suspension is otherwise permitted under the applicable agreement.
We will use reasonable efforts to notify the Client where appropriate.
34. Termination
Either party may terminate an ongoing Service arrangement in accordance with the cancellation or termination terms contained in the applicable agreement.
AD Digital Info may terminate or suspend Services where the Client materially breaches these Terms or fails to pay amounts due.
Upon termination, outstanding amounts become payable according to the applicable agreement, completed work may be invoiced, third-party costs already incurred may remain payable, access and Services may be withdrawn where appropriate and intellectual-property rights will be handled according to the applicable agreement.
35. Force Majeure
AD Digital Info will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.
These may include natural disasters, war, terrorism, government actions, internet outages, telecommunications failures, power failures, cyber incidents, third-party platform outages, labour disputes, pandemics, public emergencies or other circumstances beyond our reasonable control.
36. International Clients
AD Digital Info works with Clients located in multiple jurisdictions, including the United Kingdom, India, Australia, European Union countries and the United States.
Clients are responsible for ensuring that their products, services, content, advertising and business activities comply with laws applicable to their business and location.
Where mandatory consumer or other legal protections apply, those protections will continue to apply regardless of any conflicting provision of these Terms.
37. Governing Law
Unless otherwise agreed in writing, these Terms of Service are governed by the laws of England and Wales.
Where mandatory laws in the Client's jurisdiction apply and cannot legally be excluded, those laws will continue to apply.
A separate client agreement may specify different governing law and jurisdiction for a particular engagement.
38. Dispute Resolution
If a dispute arises, the parties should first attempt to resolve the matter through good-faith communication and negotiation.
If the dispute cannot be resolved informally, either party may use the legal remedies available under applicable law and the relevant agreement.
Nothing in this clause prevents a consumer from exercising any mandatory statutory rights.
39. Changes to These Terms
AD Digital Info may update these Terms of Service from time to time to reflect changes to our Services, business practices, technology, legal requirements or third-party services.
The latest version will be published on our Website with the updated Last Updated date.
For existing Clients, any signed or otherwise binding service agreement will continue to govern the relevant Services.
40. No Waiver
If AD Digital Info does not immediately enforce a right or provision under these Terms, this does not constitute a waiver of that right or provision.
41. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision will be modified or removed only to the extent necessary to make it lawful and enforceable.
42. Assignment
The Client may not transfer its rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.
AD Digital Info may assign or transfer its rights and obligations as part of a merger, acquisition, restructuring, sale of business or similar transaction, subject to applicable law.
43. Electronic Communications
The Client agrees that electronic communications may be used for business and contractual purposes.
This may include email, electronic proposals, digital approvals, electronic invoices, project communications, service notifications and other electronic records.
Electronic approval or acceptance may be treated as confirmation of the Client's agreement where legally permitted.
44. Entire Agreement
These Terms of Service, together with the applicable proposal, quotation, statement of work, invoice, service agreement, Privacy Policy and other written contractual documents, form the agreement governing the relevant Services.
Where there is a conflict, the specific contractual documents may establish different terms where expressly agreed.
45. Contact Us
If you have any questions about these Terms of Service, please contact us.
AD Digital Info
Email: support@addigitalinfo.com
Phone: UK +44 7823708767 / India +91 9924182348
Website: addigitalinfo.com
London Office:
75 Buckingham Palace Rd,
London SW1W 0QU,
United Kingdom
India Office:
1040 The Palladium Mall, near Yogi Chowk,
Surat, Gujarat 395010, India
Registration Number: 1977xxxx