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Privacy Policy

AD Digital Info (“AD Digital Info”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and process through our website, services and business communications.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit addigitalinfo.com(the “Website”), contact us, request a proposal, or use our Services.

AD Digital Info operates from the United Kingdom and India and provides digital marketing and technology services to clients internationally, including clients in the United Kingdom, India, Australia, European Union countries and the United States.

By using our Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Company Name: AD Digital Info

Registration Number: 1977xxxx

London Office:
75 Buckingham Palace Rd,  
London SW1W 0QU, United Kingdom

India Office:
1040 The Palladium Mall, near Yogi Chowk,  
Surat, Gujarat 395010, India

Email:support@addigitalinfo.com

Website:addigitalinfo.com

Phone:+44 7823708767

For privacy-related enquiries or requests, you can contact us using the details above.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect different types of personal information.

2.1 Information You Provide Directly

When you contact us, request a quotation, submit a form or engage our Services, we may collect:

- Full name
- Business or company name
- Job title or position
- Email address
- Telephone or mobile number
- Business address
- Country and location
- Website address
- Service requirements
- Project information
- Budget information
- Communication preferences
- Information contained in messages or enquiries
- Any other information you voluntarily provide

2.2 Client and Project Information

When you become a Client, we may collect information necessary to provide our Services, which may include:

- Business information
- Website and application information
- Hosting and domain information
- Account or platform access information
- Marketing information
- Technical requirements
- Project documentation
- Customer or user information supplied by the Client
- Analytics and performance information
- Other information necessary to perform the agreed Services

Where we process personal information on behalf of a Client, the Client may remain responsible for determining the purposes and means of processing that information.

2.3 Automatically Collected Information

When you visit our Website, certain technical information may automatically be collected, including:

- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographical location
- Referring website
- Pages visited
- Time spent on pages
- Date and time of visits
- Website interaction information
- Technical and diagnostic information

This information may be collected through server logs, analytics tools, cookies and similar technologies.

3. How We Collect Personal Information

We may collect information through:

- Website contact forms
- Request-a-proposal forms
- Email
- Telephone calls
- Online meetings
- Direct communications
- Client onboarding
- Project communications
- Website analytics
- Cookies and similar technologies
- Social media platforms
- Third-party platforms used to deliver our Services
- Business enquiries and referrals

We may also receive information from third parties where legally permitted, such as business partners, advertising platforms, analytics providers or publicly available business sources.

4. How We Use Personal Information

We may use personal information for purposes including:

Providing Services

- Responding to enquiries
- Preparing proposals and quotations
- Communicating with Clients
- Delivering digital marketing Services
- Developing websites and applications
- Providing software and technology Services
- Managing projects
- Providing technical support
- Maintaining Client relationships

Business Operations

We may use information to:

- Manage our business
- Process payments and invoices
- Maintain business records
- Improve our Services
- Manage internal operations
- Prevent fraud and abuse
- Maintain Website security
- Resolve disputes
- Comply with legal obligations

Marketing and Communications

Where permitted by applicable law, we may use your contact information to:

- Send information about our Services
- Respond to enquiries
- Send relevant business updates
- Share useful resources
- Request feedback
- Send marketing communications

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication.

5. Legal Bases for Processing

Where applicable data-protection laws require a lawful basis for processing personal information, we may rely on one or more of the following:

Consent

Where you have given consent for a specific purpose, we may process your information based on that consent.

You may withdraw consent where applicable.

Contract

We may process information where necessary to enter into or perform a contract with you.

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, provided those interests do not override your applicable rights and freedoms.

Examples may include:

- Managing Client relationships
- Improving our Website
- Protecting our systems
- Preventing fraud
- Business administration
- Direct business communications where legally permitted

Legal Obligations

We may process information where necessary to comply with applicable legal, regulatory or governmental requirements.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small text files stored on your device that can help websites recognise your device and remember certain information.

We may use cookies for purposes including:

- Website functionality
- Security
- Analytics
- Performance measurement
- Understanding Website usage
- Improving user experience
- Marketing and advertising, where applicable

Some cookies may be placed by third-party services that operate on our behalf or provide functionality used on our Website.

You can manage cookies through your browser settings and, where applicable, through our cookie consent mechanism.

Disabling certain cookies may affect Website functionality.

Where applicable laws require consent for non-essential cookies or similar technologies, we will seek consent in accordance with those requirements.

7. Analytics

We may use analytics and measurement technologies to understand how visitors interact with our Website.

These technologies may collect information such as:

- Pages visited
- Traffic sources
- Device information
- Browser information
- Approximate location
- Website interactions
- Session information
- General usage statistics

Analytics information helps us understand Website performance and improve our Services and user experience.

Where third-party analytics providers are used, their own privacy policies and terms may also apply.


8. Advertising and Marketing Technologies

As a digital marketing agency, our Website and Services may use advertising and marketing technologies provided by third parties.

These may include platforms used for:

- Advertising measurement
- Conversion tracking
- Remarketing
- Audience measurement
- Campaign optimisation
- Social media advertising
- Website analytics

Depending on the technology used and applicable law, these providers may process information such as IP addresses, device identifiers, browser information, website activity and advertising interaction data.

Where required, appropriate consent mechanisms will be used.

9. Sharing Personal Information

We do not sell your personal information for monetary gain.

However, we may share or disclose personal information where reasonably necessary for legitimate business or service purposes.

This may include sharing information with:

- Employees
- Contractors
- Consultants
- Professional advisers
- Technology providers
- Hosting providers
- Analytics providers
- Marketing platforms
- Payment providers
- CRM providers
- Email service providers
- Cloud service providers
- Software providers
- IT and security providers
- Other service providers assisting us in operating our business

Third parties may process personal information only to the extent necessary for their relevant services and subject to applicable contractual or legal requirements where appropriate.

10. Disclosure Required by Law

We may disclose personal information where reasonably necessary or legally required to:

- Comply with applicable laws
- Respond to lawful requests from authorities
- Comply with court orders or legal processes
- Protect our legal rights
- Enforce our agreements
- Investigate suspected fraud
- Prevent security threats
- Protect the safety of individuals
- Protect our business and Website

11. International Data Transfers

Because AD Digital Info operates in the United Kingdom and India and works with international Clients and technology providers, personal information may be processed or stored in countries outside the country in which it was originally collected.

Depending on the circumstances, information may be transferred between or processed in:

- United Kingdom
- India
- European Economic Area
- Australia
- United States
- Other countries where our service providers operate

Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate legal and contractual mechanisms.

For transfers subject to UK or EU data-protection requirements, applicable safeguards may include recognised adequacy arrangements, appropriate contractual safeguards or other lawful transfer mechanisms.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction

Depending on the nature of the information and Services, security measures may include access controls, authentication procedures, restricted access, secure systems and other appropriate technical safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet may carry inherent security risks.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

- The nature of the information
- The purpose for which it was collected
- The Client relationship
- Contractual requirements
- Legal and regulatory obligations
- Accounting and tax requirements
- Dispute resolution
- Fraud prevention
- Security requirements

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it where appropriate.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with an applicable privacy regulator

These rights are not absolute and may be subject to legal exceptions.

For example, we may need to retain certain information to comply with legal obligations, establish or defend legal claims, prevent fraud or maintain necessary business records.

15. How to Exercise Your Rights

If you wish to exercise a privacy right or ask us about your personal information, please contact:

Email: support@addigitalinfo.com

Please provide enough information for us to understand your request and verify your identity where reasonably necessary.

We may request additional information to verify that the person making the request is authorised to do so.

We aim to respond within the timeframe required by applicable law.

16. Children's Privacy

Our Website and Services are primarily intended for businesses and professional users.

We do not knowingly seek to collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can assess and take appropriate action.

17. Third-Party Websites

Our Website may contain links to third-party websites, platforms or services.

These third parties operate independently from AD Digital Info and may have their own privacy policies.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the relevant third party's privacy policy before providing personal information.

18. Third-Party Services Used by Clients

As part of our Services, we may work with platforms such as:

- Google services
- Meta services
- Shopify
- WordPress
- WooCommerce
- Magento
- HubSpot
- Mailchimp
- Hosting providers
- CRM platforms
- Payment providers
- Analytics platforms
- Cloud services
- Other software, APIs and technology platforms

The specific third-party services used will depend on the Client's project.

Those third parties may process information under their own privacy policies and contractual terms.

19. Client Data

Where a Client provides personal information to AD Digital Info for processing as part of a project, the Client is responsible for ensuring that:

- the information was collected lawfully;
- appropriate notices and consents have been provided where required;
- the Client has the necessary authority to provide the information to us;
- the processing instructions provided to us are lawful; and
- applicable privacy and data-protection requirements are followed.

Where appropriate, the parties may enter into a separate Data Processing Agreement (“DPA”).

20. Direct Marketing

We may send marketing communications where permitted by applicable law.

You may opt out of marketing communications at any time.

To stop receiving marketing emails, you can:

- use the unsubscribe link included in the email; or
- contact us at support@addigitalinfo.com

Even if you opt out of marketing communications, we may continue to send essential service or transactional communications where necessary.

21. Business Communications

If you are an existing Client or have requested information from us, we may contact you regarding:

- Your enquiry
- Your proposal
- Your project
- Invoices
- Service updates
- Technical matters
- Contractual matters
- Support requests
- Other communications necessary to provide our Services

These communications are not necessarily marketing communications.

22. Accuracy of Personal Information

We aim to keep the personal information we hold accurate and up to date.

You should inform us if your personal information changes or if you believe information we hold about you is inaccurate.

You may request correction of inaccurate or incomplete information subject to applicable law.

23. Privacy Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Privacy Contact:
AD Digital Info
Email: support@addigitalinfo.com

Depending on your location, you may also have the right to lodge a complaint with the relevant data-protection or privacy regulator.

For individuals in the UK, this may include the Information Commissioner's Office (ICO).

For individuals in the EU/EEA, the relevant supervisory authority may apply depending on your circumstances.

For individuals in Australia, applicable privacy complaint mechanisms may include the Office of the Australian Information Commissioner (OAIC).

For individuals in India or the United States, applicable privacy rights and complaint mechanisms may depend on the relevant law and jurisdiction.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

- Changes in our Services
- Changes in technology
- Changes in our business practices
- Changes in applicable laws
- Changes in privacy requirements
- Changes to third-party services

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We recommend checking this page periodically for the latest version.

25. Relationship With Our Terms & Conditions

This Privacy Policy should be read together with our Terms & Conditions.

Our Terms & Conditions govern the use of our Website and Services, while this Privacy Policy explains how we handle personal information.

If there is a conflict between this Privacy Policy and a specific privacy or data-processing agreement entered into with a Client, the specific agreement will apply to the extent of the conflict.


26. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we process personal information, please contact us:

AD Digital Info

Email: support@addigitalinfo.com  
Phone: UK +44 7823708767 / India +91 9924182348
Website: addigitalinfo.com

London Office

75 Buckingham Palace Rd,  
London SW1W 0QU,  
United Kingdom

India Office

1040 The Palladium Mall, near Yogi Chowk,  
Surat, Gujarat 395010,  
India


Registration Number:1977xxxx

Last Updated: 21 October 2026